Privacy Policy

Last updated: February 2, 2026

ShineGlowNeon (“we”, “us”, or “our”) operates https://shineglowneon.com (the “Site”). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Site.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse, we also collect information about:

  • Pages or products you view
  • Referring websites or search terms
  • How you interact with the Site

We refer to this automatically collected data as Device Information.

Technologies Used

  • Cookies – small data files placed on your device (often with anonymous identifiers). Learn more at http://www.allaboutcookies.org
  • Log files – track actions on the Site (IP address, browser type, ISP, referring/exit pages, date/time stamps)
  • Web beacons, tags, and pixels – electronic files used to analyze browsing behavior

Order Information

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit/debit card details processed securely by third-party payment providers)
  • Email address
  • Phone number

This is referred to as Order Information.

When we say Personal Information, we mean both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information to:

  • Fulfill orders (process payments, arrange shipping, send confirmations and invoices)
  • Communicate with you
  • Screen orders for potential fraud or risk
  • Provide customer support
  • Send marketing or promotional messages (only if you’ve consented or where legally permitted)

We use Device Information to:

  • Detect fraud and security risks (especially IP addresses)
  • Improve and optimize our Site
  • Generate analytics on customer behavior
  • Evaluate marketing and advertising performance

3. Sharing Your Personal Information

We share Personal Information with trusted third parties to operate our business, such as:

  • Ecommerce platform providers (e.g., Shopify or similar platforms)
  • Payment processors
  • Shipping and logistics partners
  • Analytics services such as Google Analytics

You can read Google’s privacy policy here:
https://www.google.com/intl/en/policies/privacy/

Opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout

We may also disclose your information to comply with applicable laws, legal requests, subpoenas, or to protect our rights.

4. Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications.

You may opt out through:

You can also visit the Digital Advertising Alliance opt-out portal:
http://optout.aboutads.info/

5. Do Not Track

Please note that we do not alter our data collection practices when we receive a Do Not Track signal from your browser.

6. Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request correction, update, or deletion
  • Object to processing
  • Request data portability

To exercise these rights, contact us using the information below.

We process your information to fulfill contracts (such as orders) or for legitimate business interests. Your information may be transferred outside Europe, including to the United States, Vietnam, and China.

7. Data Retention

We retain Order Information for our records unless and until you request its deletion, or as required by law.

8. Security

We take reasonable precautions and follow industry best practices to protect your Personal Information. Payment data is handled by secure, PCI-compliant third-party processors and is not stored directly on our servers.

9. Minors

The Site is not intended for individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Information

For questions about this Privacy Policy or your personal data, please contact us:

Email: support@shineglowneon.com
Phone: +1 (213) 419-4504

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
(We reply to all messages within 24–48 hours.)

Offices

Head Office:
C01-L12, New Urban Area, Duong Noi, Ha Dong, Hanoi, 100000, Vietnam

Representative Office (USA):
30 N Gould St STE R, Sheridan, WY 82801, United States

Factory:
Room 601, Building 1, No. 61, Gongaoheng Second Road,
Sainiupi Village, Dalang Town, Dongguan City, China