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Shipping Policy – ShineGlow Neon

At ShineGlow Neon, we’re dedicated to brightening your world with high-quality, custom-made LED neon signs. Each piece is carefully crafted and delivered with care to ensure you receive a product that shines as beautifully as it’s designed.

Processing Time

• 3–5 business days for processing and production.

• Each neon sign is custom-made by our skilled production team in China to ensure top quality and attention to detail.

• During busy seasons or holidays, processing may take slightly longer.

• Need your order sooner? Please contact our team — we’ll do our best to assist with rush requests when possible.

Shipping Origin & Coverage

• Our store is based in Vietnam, and all products are shipped directly from our production facility in China.

• We currently ship to customers across the United States.

Shipping Time

• Estimated delivery time: 7–15 business days after processing.

• Delivery times may vary depending on destination, customs clearance, and courier schedules.

• We work with trusted international carriers, including DHL, FedEx, TNT, and UPS, to ensure safe and reliable delivery.

Free Shipping

• We offer Free Standard Shipping on all orders to the United States — no minimum purchase required.

• All orders come with tracking information for full transparency and peace of mind.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a link to monitor your package’s journey.

Incorrect or Incomplete Address

Please double-check your shipping information before completing checkout.

• Orders returned due to incorrect or incomplete addresses may require an additional reshipping fee.

• ShineGlow Neon is not responsible for delays or losses caused by inaccurate address details.

Damaged or Lost Packages

We take packaging and handling seriously to minimize risk during transit.

• If your item arrives damaged, please contact us at support@shineglowneon.com within 48 hours of receiving your package.

• Include clear photos of the product and packaging for quick resolution.

• If your package is lost in transit, contact us and we’ll assist with tracking or replacement options.

Customer Support

For any questions regarding your order or shipping, please reach out to us at support@shineglowneon.com.
Our customer service team is here to help ensure your ShineGlow Neon experience is smooth and satisfying from start to finish.

Return & Refund Policy – ShineGlow Neon

At ShineGlow Neon, we want you to love your neon sign! However, we understand that sometimes things don’t go as planned. This Return & Refund Policy outlines how we handle returns, refunds, and exchanges to ensure a seamless experience for our customers.

By purchasing from shineglowneon.com, you agree to the terms of this policy.

1. Custom-Made Products

• All our neon signs are custom-made to order, which means they are specifically designed and produced based on your preferences.
• As such, we do not accept returns for products that you have ordered unless they arrive damaged, defective, or incorrect.
• Please ensure that you select the correct design, color, and size before completing your order.

2. Damaged or Defective Products

We take great care in packaging and shipping our products. However, if your neon sign arrives damaged or defective, we are here to help.

Steps for Reporting Damaged or Defective Products:

1. Inspect your product: Upon receiving your order, immediately check your neon sign for any damages.
2. Contact us within 7 days: If your product is damaged or defective, please reach out to us within 7 days of delivery by emailing support@shineglowneon.com. Include:
   • Your order number.
   • Photos and/or videos clearly showing the damage or defect (both the packaging and the product).
3. Return or Replacement: Once we’ve reviewed the issue, we will offer you a replacement or a full refund, depending on the situation. We will cover all return shipping costs for damaged or defective items.

3. Incorrect Products

If you receive the wrong neon sign (incorrect color, size, design, etc.), we will make things right.

Steps for Reporting Incorrect Products:

1. Notify us within 7 days: Contact us at support@shineglowneon.com within 7 days of receiving the wrong product.
2. Provide details: Include your order number and photos showing the incorrect item you received.
3. Return & Refund/Replacement: We will either issue a full refund or send you the correct item, depending on your preference. We will also cover return shipping costs.

4. Returns for Change of Mind

Because our neon signs are custom-made to order, we do not accept returns for change of mind or personal preferences once your order is placed. Please ensure you are happy with your choices (design, color, size) before confirming your order.

5. Refunds

If your order is eligible for a refund (damaged, defective, or incorrect items), the following applies:

• Refund Method: Refunds will be issued to the original payment method used at checkout (e.g., credit card, PayPal).
• Processing Time: Once the return has been approved and received (if applicable), we will process your refund within 5–7 business days.
• Partial Refunds: In certain cases (such as when only part of the order is returned), we may issue a partial refund based on the product returned.

6. Order Cancellations

• Before Production: You may cancel your order within 12 hours of placing it.
• After Production Begins: Once production has started, cancellations are not possible. Please review your order carefully before confirming your purchase.

7. How to Return a Product

For eligible returns, please follow these steps:

1. Contact Us: Email support@shineglowneon.com to notify us of your return request. Provide your order number and a clear description of the issue.
2. Return Instructions: We will provide detailed return instructions, including the return address and any necessary shipping labels.
3. Return Shipping: If the return is due to a damaged, defective, or incorrect product, we will cover the cost of return shipping. In all other cases, the customer is responsible for return shipping costs.
4. Condition of Return: All items must be returned in their original packaging and in unused, undamaged condition.

8. Exchanges

We do not offer direct exchanges, but if you received the wrong product, we will arrange a replacement at no additional cost. Simply follow the steps above to report the issue.

9. Shipping Fees

• Free Shipping: We offer free shipping on all orders within the United States.
• Return Shipping Fees: In cases of damaged, defective, or incorrect products, we will cover the return shipping costs. For all other returns (e.g., change of mind), the customer is responsible for return shipping.

10. Lost or Stolen Packages

Once your package is marked as delivered by our carrier, we are no longer responsible for any loss or theft that occurs. If you believe your package was lost in transit, please contact the carrier (DHL, DPD, UPS) immediately using the tracking number provided. We are not liable for packages that are lost or stolen after delivery.

11. Customer Support

If you have any questions or need assistance with returns or refunds, please contact us at:

Email: support@shineglowneon.com

Phone: +1 213 419 4504
Address: ShineGlow Neon, 30 N Gould St Ste N, Sheridan, WY 82801 United State
Response Time: We strive to respond to all inquiries within 24–48 hours.

By purchasing from shineglowneon.com, you agree to our Return & Refund Policy. We are here to ensure your satisfaction and will do our best to make sure your experience is as bright and colorful as our neon signs!

FAQs – ShineGlow Neon

About Products

Q: Are your neon signs waterproof?
A: Yes, our neon signs are designed to withstand outdoor conditions and are water-resistant. However, they should not be submerged in water, so please ensure they are installed in a dry location where direct water exposure is avoided.

Q: How long do your neon signs last?
A: With proper installation and usage, our neon signs can last for 3 years or more. We use high-quality LED components that ensure longevity and durability.

Q: What if my product arrives damaged?
A: If your neon sign arrives damaged, please take photos or a video of the damage and the packaging, and email it to us at support@shineglowneon.com within 7 days of receiving your order. We will assist you with either a replacement or a refund.

Q: Do you offer a warranty on your products?
A: Yes, all our neon signs come with a 24-month warranty covering manufacturing defects or malfunctioning that is not caused by misuse or accidents.

About Design Service

Q: Will I see a proof of the design before it is made?
A: Yes, after placing your order, we will send you a digital proof of your design via email for your approval. Please review and approve the design within 24 hours so we can proceed with production.

Q: Can I request a custom font for my neon sign?
A: Absolutely! We offer a variety of fonts (cursive, block, etc.), and you are welcome to send us your preferred font if it is not listed. Our design team will customize it to your specifications.

General Questions

Q: Can I change or cancel my order after placing it?
A: We begin processing orders within 24 hours. If you need to cancel or modify your order, please contact us at support@shineglowneon.com as soon as possible. Once production has started, we are unable to cancel or modify the order.

Q: Can I return the product if I don’t like it?
A: Since our neon signs are custom-made, we do not accept returns for reasons such as “change of mind.” We only accept returns if the product is defective, damaged, or incorrect.

Q: How long will it take to receive my order?
A: After your design is approved, the production time is about 3-5 business days. The estimated delivery time is 7-15 business days, depending on your location and the shipping carrier.

Q: Does the neon sign consume a lot of electricity?
A: No, our neon signs use LED technology, which is energy-efficient and consumes very little electricity, making them perfect for long-term use.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.

Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a tracking number via email. You can track your neon sign as it makes its way to you.

Customer Support

Q: I have more questions. How can I contact customer support?
A: If you have any additional questions or need assistance, feel free to reach out to us at support@shineglowneon.com. Our customer support team responds to all inquiries within 24-48 hours.