Terms of Service

Last updated: February 2, 2026

These Terms of Service (“Terms”) govern your use of the ShineGlowNeon website (the “Site”) and any purchase of products or services from us.

ShineGlowNeon (“we”, “us”, or “our”) operates this Site. By accessing our Site and/or purchasing from us, you agree to be bound by these Terms, including any additional policies referenced herein.

If you do not agree to all terms and conditions, you may not access the Site or use our services.

OVERVIEW

This website is operated by ShineGlowNeon. Throughout the Site, the terms “we”, “us”, and “our” refer to ShineGlowNeon.

We provide custom LED neon signs and related services to customers primarily in the United States.

By visiting our Site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time by posting changes on this page. Your continued use of the Site constitutes acceptance of any updates.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction.

You may not use our products or services for any illegal or unauthorized purpose, nor violate any applicable laws (including copyright laws).

You must not transmit any viruses, malware, or destructive code.

Any violation of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Headings are included for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure all information on the Site is accurate, but we do not guarantee completeness or timeliness.

Content is provided for general information only and should not be relied upon as the sole basis for decisions.

We reserve the right to modify Site content at any time without obligation to update.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICING

Product prices are subject to change without notice.

We may modify or discontinue any part of the Service at any time.

We are not liable for any modification, price change, suspension, or discontinuation.

SECTION 5 – PRODUCTS AND CUSTOM ORDERS

Our products are custom-made neon signs unless otherwise stated.

Because items are customized, colors, dimensions, and appearance may vary slightly from on-screen previews.

Custom products may not be eligible for return except as outlined in our Return & Refund Policy.

We reserve the right to limit sales by person, region, or jurisdiction.

We do not guarantee that products will meet every personal expectation or that all Service errors will be corrected.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order.

We may limit quantities per customer, household, or order.

If an order is changed or canceled, we will attempt to notify you via email or phone.

You agree to provide current, complete, and accurate billing and contact information and to update it promptly.

For more details, please review our Return & Refund Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools “as is” without warranties.

Use of such tools is entirely at your own risk and subject to the third party’s terms.

Future services or features will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Site may contain links to third-party websites.

We are not responsible for third-party content, accuracy, or practices.

Please review third-party policies before engaging in transactions with them.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

If you submit ideas, feedback, or content, you grant us unrestricted rights to use, reproduce, and publish them without compensation.

You agree your submissions will not violate third-party rights or contain unlawful or harmful material.

You are solely responsible for your submissions.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

We reserve the right to correct errors or inaccuracies and cancel orders if information is incorrect, including after submission.

We are not obligated to update Site information unless required by law.

SECTION 12 – PROHIBITED USES

You may not use the Site or content for unlawful purposes, harassment, discrimination, misinformation, malware distribution, data scraping, or security interference.

Violations may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our Service and products are provided “as is” and “as available.”

We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, ShineGlowNeon shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or products.

Some jurisdictions do not allow limitations of liability; in such cases, liability is limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless ShineGlowNeon and its affiliates from any claims arising from your breach of these Terms or violation of laws or third-party rights.

SECTION 15 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party.

We may terminate your access without notice for violations. Obligations incurred prior to termination survive.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with posted policies, constitute the entire agreement between you and ShineGlowNeon.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Vietnam.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Site constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

For questions about these Terms, contact us:

Email: support@shineglowneon.com
Phone: +1 (213) 419-4504

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
(We reply within 24–48 hours.)

Company Locations

Head Office:
C01-L12, New Urban Area, Duong Noi, Ha Dong, Hanoi, 100000, Vietnam

Representative Office (USA):
30 N Gould St STE R, Sheridan, WY 82801, United States

Factory:
Room 601, Building 1, No. 61, Gongaoheng Second Road,
Sainiupi Village, Dalang Town, Dongguan City, China