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Last updated: January 2026

At ShineGlowNeon, we specialize in premium, custom-made LED neon signs. Every order is created specifically for you and carefully managed from production through delivery.

Please review our shipping policy below before placing your order.

Shipping Destinations

We currently ship within the United States only.

At this time, we do not support shipping outside the U.S.

Shipping Origin

Our business is operated from Vietnam.

All neon signs are custom-produced in our manufacturing facility in China and shipped directly to customers in the United States.

Processing & Production Time

Because every product is custom-made:

• Standard processing time: 3–5 business days
• This includes design confirmation and production.

During peak seasons or holidays, processing times may be slightly longer.

If you require a rush order, please contact us before purchasing to confirm availability.

Estimated Shipping Time

After processing is complete:

• Estimated delivery time: 7–15 business days

Total estimated timeframe (production + shipping):
👉 10–20 business days

Delivery times may vary depending on:

• Destination location
• Carrier operations
• Customs clearance
• Weather conditions or seasonal demand

Shipping Carriers

We work with reliable international carriers, including:

• DHL
• FedEx
• UPS
• TNT

Carrier selection depends on destination and package size.

Shipping Cost

Free Standard Shipping on all U.S. orders.
No minimum purchase required.

Order Tracking

All orders include tracking.

Once your order is shipped, you will receive an email containing:

• Your tracking number
• A tracking link to monitor delivery

Please allow up to 48 hours for tracking details to update after dispatch.

Customs, Duties & Taxes

In most cases, shipments to the United States do not incur customs fees.

However, if any import duties or taxes are applied by U.S. Customs, the customer is responsible for those charges.

ShineGlowNeon is not responsible for delays caused by customs processing.

Incorrect or Incomplete Shipping Address

Please ensure your shipping address is correct at checkout.

Orders returned due to incorrect or incomplete addresses may require an additional reshipping fee.

ShineGlowNeon is not responsible for delivery delays or losses caused by incorrect address information provided by the customer.

Damaged Packages

We carefully package all orders to help prevent transit damage.

If your item arrives damaged:

• Contact us within 48 hours of delivery
• Email: support@shineglowneon.com
• Include clear photos of:
  • The product
  • External packaging
  • Internal packaging

We will review the issue and arrange a suitable replacement or resolution.

Lost Packages

If your package appears lost in transit:

• Contact us at support@shineglowneon.com

We will assist with carrier investigation and provide replacement options when applicable.

Contact Information

For shipping questions or order support:

📧 Email: support@shineglowneon.com
📞 Phone: +1 (213) 419-4504

Our customer support team is here to ensure your ShineGlowNeon experience is smooth from order to delivery.

At ShineGlowNeon, we want you to love your neon sign. However, we understand that unexpected issues can happen. This Return & Refund Policy explains how we handle returns, refunds, and replacements to ensure a clear and fair process.

By purchasing from shineglowneon.com, you agree to the terms outlined below.

1. Custom-Made Products

All of our neon signs are made-to-order and customized according to your selected design, color, and size.

Because each item is produced specifically for you:

• We do not accept returns for custom orders unless the product arrives damaged, defective, or incorrect.
• Please carefully review your design choices before confirming your order.

2. Damaged or Defective Products

We take great care with packaging and shipping. If your neon sign arrives damaged or defective, we will assist you promptly.

Steps to report damaged or defective items:

1. Inspect your order immediately upon delivery.
2. Contact us within 7 days of delivery at support@shineglowneon.com.
3. Include:
   • Your order number
   • Clear photos and/or videos showing:
     • The damage or defect
     • External packaging
     • Product condition

After review, we will provide either:

• A replacement, or
• A full refund

Return shipping costs for damaged or defective items will be covered by ShineGlowNeon.

3. Incorrect Products

If you receive the wrong item (incorrect size, color, or design), we will correct the issue.

Steps to report incorrect products:

• Notify us within 7 days of delivery
• Email support@shineglowneon.com
• Include your order number and photos showing the incorrect item

Once confirmed, we will:

• Send a replacement, or
• Issue a full refund based on your preference

Return shipping costs will be covered by us.

4. Returns Due to Change of Mind

Because our products are fully custom-made:

• We do not accept returns or refunds for change of mind or personal preferences after an order has been placed.

Please confirm your design, size, and color selections carefully before checkout.

5. Refunds

If your order qualifies for a refund (damaged, defective, or incorrect items), the following applies:

• Refund Method: Original payment method used at checkout (credit card, PayPal, etc.)
• Processing Time: 5–7 business days after approval and receipt (if applicable)
• Partial Refunds: May apply if only part of the order is returned

6. Order Cancellations

• Before Production: Orders may be canceled within 12 hours of purchase.
• After Production Begins: Orders cannot be canceled once production has started.

Please review your order details carefully before confirming.

7. How to Return a Product

For eligible returns:

1. Email support@shineglowneon.com with your order number and issue description.
2. We will provide return instructions and any required shipping labels.
3. Return address (returns consolidation warehouse):

17588 Rowland St, City of Industry, CA 91748, US

Return conditions:

• Items must be in original packaging
• Products must be unused and undamaged

Return shipping:

• Covered by ShineGlowNeon for damaged, defective, or incorrect products
• Customer pays return shipping for all other cases

8. Exchanges

We do not offer direct exchanges.

However, if you receive an incorrect product, we will arrange a replacement at no additional cost after verification.

9. Shipping Fees

• Free shipping on all U.S. orders
• Return shipping covered by us only for damaged, defective, or incorrect products
• Restocking fee: None

10. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, ShineGlowNeon is not responsible for loss or theft.

If you believe your package was lost in transit, please contact the carrier directly using the tracking number provided.

11. Return Shipping Guidelines

• Customers are responsible for return shipping costs unless otherwise stated
• Return shipping fees are non-refundable
• Include a copy of your order confirmation or receipt with a note explaining the issue
• For items over USD $75, we recommend using a trackable shipping service or shipping insurance
• We cannot guarantee receipt of returned items without tracking

12. Customer Support

If you need assistance with returns or refunds, please contact us:

Representative Office
30 N Gould ST STE R, Sheridan, WY 82801, US.

Head Office
C01-L12, New Urban Area, Duong Noi, Ha Dong, Hanoi, 100000, Vietnam

Factory
Room 601, Building 1, No. 61, Gongaoheng Second Road, Sainiupi Village, Dalang Town, Dongguan City, China

📞 Phone: +1 (213) 419-4504
📧 Email: support@shineglowneon.com

Response Time: We aim to reply within 24–48 hours.

By purchasing from shineglowneon.com, you agree to this Return & Refund Policy. Our goal is to make your experience smooth, transparent, and as bright as our neon creations.

FAQs – ShineGlow Neon

About Products

Q: Are your neon signs waterproof?
A: Yes, our neon signs are designed to withstand outdoor conditions and are water-resistant. However, they should not be submerged in water, so please ensure they are installed in a dry location where direct water exposure is avoided.

Q: How long do your neon signs last?
A: With proper installation and usage, our neon signs can last for 3 years or more. We use high-quality LED components that ensure longevity and durability.

Q: What if my product arrives damaged?
A: If your neon sign arrives damaged, please take photos or a video of the damage and the packaging, and email it to us at support@shineglowneon.com within 7 days of receiving your order. We will assist you with either a replacement or a refund.

Q: Do you offer a warranty on your products?
A: Yes, all our neon signs come with a 24-month warranty covering manufacturing defects or malfunctioning that is not caused by misuse or accidents.

About Design Service

Q: Will I see a proof of the design before it is made?
A: Yes, after placing your order, we will send you a digital proof of your design via email for your approval. Please review and approve the design within 24 hours so we can proceed with production.

Q: Can I request a custom font for my neon sign?
A: Absolutely! We offer a variety of fonts (cursive, block, etc.), and you are welcome to send us your preferred font if it is not listed. Our design team will customize it to your specifications.

General Questions

Q: Can I change or cancel my order after placing it?
A: We begin processing orders within 24 hours. If you need to cancel or modify your order, please contact us at support@shineglowneon.com as soon as possible. Once production has started, we are unable to cancel or modify the order.

Q: Can I return the product if I don’t like it?
A: Since our neon signs are custom-made, we do not accept returns for reasons such as “change of mind.” We only accept returns if the product is defective, damaged, or incorrect.

Q: How long will it take to receive my order?
A: After your design is approved, the production time is about 3-5 business days. The estimated delivery time is 7-15 business days, depending on your location and the shipping carrier.

Q: Does the neon sign consume a lot of electricity?
A: No, our neon signs use LED technology, which is energy-efficient and consumes very little electricity, making them perfect for long-term use.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.

Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a tracking number via email. You can track your neon sign as it makes its way to you.

Customer Support

Q: I have more questions. How can I contact customer support?
A: If you have any additional questions or need assistance, feel free to reach out to us at support@shineglowneon.com. Our customer support team responds to all inquiries within 24-48 hours.